INBOUND AIRPORT ARRIVALS
When you are scheduled for an inbound airline transfer, we will track the flight arrival. It is most important that you give us the correct arriving flight information and estimated time of arrival. It is very difficult, during periods of bad weather, to get some airlines to release the correct arrival times. We will attempt to make every effort possible to ensure that our driver is waiting at the Airline luggage carousel with a “MEET & GREET SIGN” to greet you. In the event that you are going to be delayed, we ask that you call our office to advise us of your approximate arrival time at the airport. This will help us to better serve you.
ARRIVAL TIME ON CHARTERS
Our drivers are required to arrive 15 minutes prior to your scheduled job. Traffic can become a major problem with our arrival time, especially during Mardi Gras season or other New Orleans events. We will make every effort to anticipate the traffic problems. If your driver has not arrived within 15 minutes of the event, please call our office at 504-362-4145 and our secretary will contact the driver and determine the “Time of Arrival”. If you are at a pick up location that has limited or no parking, please call and advise us of your location and give us a contact number for the driver to contact you.
PAYMENTS AND RESERVATIONS
To insure that our vehicle and driver has been scheduled for you transportation, we require pre-payment for all jobs. (1) To make a reservation more than 7 days from the event, a 50% deposit of the job’s total is required to guarantee the vehicle. The balance of your job is required within 7 days of your scheduled event. (2) To make a reservation within 7 days of your event, payment, “in-full”, is required to confirm and guarantee your vehicle and driver. The only exception is a client that has a pre-arranged account with Alert Transportation Co.
REFUNDS AND CANCELLATION OF YOUR TRANSPORTATION
To receive a refund, you are required to cancel and release our vehicle(s) within 7 days of your scheduled event. A refund will be issued for your “Deposit” or “Payment in Full”, if our office is notified a minimum of 7 days from your event. If you fail to notify our office of your cancellation or fail to show up for the arranged date and time of the contract, you will forfeit any payments for services that were not rendered. If we fail to provide service as stated in the contract, a refund will be issued.